Zendesk vs Gorgias: The Data Privacy Face-Off
Explore why Gorgias from France may offer stronger data security than US-based Zendesk. Prioritize your customer support's privacy today.
Should You Switch to Gorgias?
Better privacy, EU server, e-commerce focus, Shopify integration
Zendesk offers more features like call center, AI automation
Switch if privacy and e-commerce focus are priorities; otherwise, consider needs
At a Glance
US data laws
GDPR protected
Zendesk
paid
Gorgias
paid
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Zendesk | Gorgias |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Optional | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Zendesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Gorgias is not subject to US jurisdiction.
Zendesk
🇺🇸Zendesk Inc.
Gorgias
🇫🇷Gorgias
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Strong Shopify integration boosts e-commerce support.
- ✓Revenue tracking links support to sales outcomes.
- ✓EU servers ensure GDPR compliance for EU businesses.
- ✓SOC 2 Type II certification enhances data security.
Things to Consider
- !Migration from Zendesk may disrupt operations.
- !Learning curve for new Gorgias features and UI.
- !Potential loss of Zendesk's call center functionality.
Migration Overview
Depends on data size and complexity
Quick Steps
Create Gorgias account and configure settings
Export and prepare data from Zendesk
Import data, test integrations, and migrate users
Other alternatives to Zendesk
Ready to make the switch?
Start using Gorgias today and take control of your data privacy.