US-based service. Data subject to US jurisdiction
by Zendesk Inc. · Founded 2007
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
Quick answer: 5 European alternatives to Zendesk are listed, from 5 countries. 2 have a free plan. Top picks: LiveAgent, Trengo and Crisp.
| # | Product | Country | From | Pricing | Free plan | Open source | Self-host |
|---|---|---|---|---|---|---|---|
| 1 | LiveAgent | 🇸🇰Slovakia | US$15 per month, billed annually | Freemium | No | No | No |
| 2 | Trengo | 🇳🇱Netherlands | €299 / month | Paid | No | No | No |
| 3 | Crisp | 🇫🇷France | $45 per month | Freemium | Yes | No | No |
| 4 | Lime Connect | 🇩🇪Germany | 105 € per month | Freemium | Yes | No | No |
| 5 | LiveChat | 🇵🇱Poland | $19 per month per person, billed annually | No | No | No |
A dash means we have not verified that attribute. Migration difficulty is shown only where the editor tested the switch.
LiveAgent is a help desk software and live chat.
Notable
Where it falls short
Pick LiveAgent if you want separate customer portals, each with its own design, settings and content.(our assessment)
Checked against LiveAgent's homepage, pricing page, legal notice, security page and privacy policy.
Trengo is a customer engagement platform for omnichannel communication.
Notable
Pricing: from €299 / month (pricing page)
Pick Trengo if you want mentions and internal comments to collaborate within a conversation thread.(our assessment)
Checked against Trengo's homepage, pricing page, legal notice, security page and about page.
Notable
Where it falls short
Pricing: from $45 per month (pricing page)
Pick Crisp if you want co-browsing sessions with people browsing your website, with screen sharing.(our assessment)
Checked against Crisp's homepage, pricing page, privacy policy and about page.
Notable
Where it falls short
Pricing: from 105 € per month (pricing page)
Pick Lime Connect if you want targeted WhatsApp messages for updates, reminders and newsletters.(our assessment)
Checked against Lime Connect's ai info page, homepage, pricing page, privacy policy and legal notice.
by LiveChat
Notable
Pricing: from $19 per month per person, billed annually (pricing page)
Pick LiveChat if you want weekly summaries of your most frequent customer questions.(our assessment)
Checked against LiveChat's homepage, legal notice and pricing page.
Our assessment, based only on the checked statements above.
We checked all 5 alternatives on this page against each company's own website in September 2026. Every line in the grey panels comes from that company’s own site, and a second check tried to disprove it before we kept it. A dash in the table means we could not verify that detail. "Pick it if" lines are our own assessment, based only on those checked statements.
US authorities can access your data stored by US companies, even if stored in Europe.
US companies may collect and use your data in ways not compliant with EU standards.
European providers are listed by headquarters. Verify privacy, hosting, security, and legal requirements for your use case.
Protect your data by moving to an EU-based service. Our migration guides make switching easy.
