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BuiltInEu
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Zendesk

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G

Gorgias

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Switch from Zendesk to Gorgias

A complete step-by-step guide to migrate your data and workflow to an EU-hosted alternative.

Medium MigrationSeveral hours to a few days, depending on data size and complexityGDPR Compliant
Your progress0 of 5 steps completed

To export your data from Zendesk, use the full export method by navigating to Admin Center → Account → Tools → Reports. Select your desired format (JSON/CSV/XML) and set the date range. Note that the account owner must contact Zendesk Support to enable full export, which may take 24-48 hours for activation. For quick view exports, open any ticket view and export as CSV with a limit of 1,000 tickets.

Tips

  • •JSON is recommended for exporting over 200,000 tickets.
Compare features in detailGet started with Gorgias

Additional Resources

Detailed Comparison

See a side-by-side feature and pricing comparison between Zendesk and Gorgias.

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Frequently Asked Questions

Will I lose my data when switching from Zendesk?

No, most services allow you to export your data before closing your account. Follow the steps in our migration guide to safely transfer all your data to Gorgias.

Is Gorgias really more private than Zendesk?

Yes, EU-based services like Gorgias must comply with GDPR, which provides stronger privacy protections. Your data won't be subject to US surveillance laws like the CLOUD Act.

Can I use both services during the transition?

Absolutely! We recommend running both services in parallel during the transition period to ensure everything is set up correctly before fully switching over.

What if I need help during migration?

Most EU alternatives offer customer support and migration assistance. Check Gorgias's website for their support options, or reach out to their team directly.