Leaving Help Scout? Here's everything you need
Compare 1 EU alternatives side-by-side. Find the right fit based on migration difficulty, pricing, and privacy features.
Your data may be subject to US surveillance laws
Help Scout is headquartered in the US. Under the CLOUD Act and FISA Section 702, US authorities can access your data without your knowledge. Switch to an EU alternative to keep your data protected under GDPR.
All EU Alternatives at a Glance
| Alternative | Country | Pricing | Difficulty | Time Estimate | Actions |
|---|---|---|---|---|---|
Userlike Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency. | 🇩🇪Germany | Free plan available | Medium | Varies |
Our Top Picks
Best for Privacy
Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.
Certifications:
Migration difficulty data is being enriched for these alternatives.
Detailed Comparison of Each Alternative
Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.
Advantages
- Userlike offers live chat, enhancing real-time customer support.
- Unified messaging integrates multiple channels, including WhatsApp.
- Userlike is fully GDPR compliant, ensuring data protection in the EU.
- Video calls can improve customer interactions, offering face-to-face support.
Trade-offs
- Migrating data from Help Scout may be complex and time-consuming.
- Userlike lacks a dedicated knowledge base feature like Help Scout.
- Learning curve for Userlike's interface may slow down initial productivity.
Before You Switch
Export your data from Help Scout before you start the migration. This ensures you have a backup and makes the transition smoother.
General Data Export Steps
- 1Log into your Help Scout account and navigate to Settings or Privacy.
- 2Look for "Download your data", "Export", or "Data portability" options.
- 3Select all data you want to export and choose a standard format (ZIP, CSV, JSON).
- 4Wait for the export to complete — large accounts may take hours or days.
- 5Download and verify the export before proceeding with migration.
Under GDPR Article 20, you have the right to data portability. Help Scout is required to provide your data in a structured, commonly used format upon request.
Frequently Asked Questions
What are the best EU alternatives to Help Scout?
There are 1 European alternatives to Help Scout. Userlike are among the top-rated options. All are GDPR-compliant and store your data in European data centers.
How long does it take to switch from Help Scout?
Migration time varies by alternative. Most migrations can be completed in under an hour with our step-by-step guides. We provide detailed migration guides for each alternative.
Can I export my data from Help Scout?
Yes, most services including Help Scout allow you to export your data. Check the settings or privacy section of your Help Scout account for data export options. GDPR also grants you the right to data portability.
Is switching from Help Scout to an EU alternative safe?
Yes, switching is safe when done correctly. We recommend: 1) Export your data from Help Scout first, 2) Set up the new EU service, 3) Import your data, 4) Run both services in parallel for a transition period, 5) Update any linked accounts or integrations, and 6) Cancel your Help Scout subscription only after verifying everything works.
Why should I switch from Help Scout to an EU alternative?
EU alternatives provide stronger privacy protection under GDPR, keep your data in European data centers, and are not subject to US surveillance laws like the CLOUD Act or FISA Section 702. By switching, you gain true data sovereignty and support European tech innovation.