Zendesk vs Trengo: Which Secures Your Data Best?
Discover how US-based Zendesk and Netherlands' Trengo handle your customer support data with a focus on privacy and security compliance.
Should You Switch to Trengo?
Better privacy, EU servers, WhatsApp Business integration
Zendesk's AI automation and call center features
Switch if privacy and EU hosting are priorities; consider features needed
At a Glance
US data laws
GDPR protected
Zendesk
paid
Trengo
paid
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Zendesk | Trengo |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Enterprise only | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Zendesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Trengo is not subject to US jurisdiction.
Zendesk
🇺🇸Zendesk Inc.
Trengo
🇳🇱Trengo B.V.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓GDPR compliance ensures EU data protection standards.
- ✓EU-hosted servers reduce latency for European users.
- ✓Unified inbox supports multiple channels in one view.
- ✓WhatsApp Business integration for direct customer contact.
Things to Consider
- !Migration from Zendesk may require significant time.
- !Trengo lacks a dedicated call center feature.
- !Learning curve for teams used to Zendesk's interface.
Migration Overview
Depends on data size and complexity
Quick Steps
Create Trengo account and configure settings
Export and prepare data from Zendesk
Import data, test integrations, and migrate users
Note: Trengo provides a unified inbox and omnichannel support, which aligns well with Zendesk's functionality. Migration might require some manual data import.
Other alternatives to Zendesk
Ready to make the switch?
Start using Trengo today and take control of your data privacy.