Zendesk vs Gorgias
A comprehensive comparison to help you decide if Gorgias is the right EU alternative to Zendesk for your needs.
Zendesk
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
Gorgias
Gorgias is a customer service platform designed for e-commerce businesses. It consolidates customer inquiries from various channels, such as email, chat, and social media, into a single dashboard. The tool enables support teams to respond efficiently, automate repetitive tasks, and access customer data to enhance service quality.
Our Verdict
Why choose Gorgias
- +Strong Shopify integration boosts e-commerce support.
- +Revenue tracking links support to sales outcomes.
- +EU servers ensure GDPR compliance for EU businesses.
- +SOC 2 Type II certification enhances data security.
Things to consider
- -Migration from Zendesk may disrupt operations.
- -Learning curve for new Gorgias features and UI.
- -Potential loss of Zendesk's call center functionality.
Privacy Winner: Gorgias
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Ready to try Gorgias?
Feature Comparison
Zendesk
🇺🇸Zendesk Inc.
Gorgias
🇫🇷Gorgias
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Strong Shopify integration boosts e-commerce support.
- ✓Revenue tracking links support to sales outcomes.
- ✓EU servers ensure GDPR compliance for EU businesses.
- ✓SOC 2 Type II certification enhances data security.
Things to Consider
- !Migration from Zendesk may disrupt operations.
- !Learning curve for new Gorgias features and UI.
- !Potential loss of Zendesk's call center functionality.
Frequently Asked Questions
Is Gorgias a good replacement for Zendesk?
Yes, Gorgias is a GDPR-compliant European alternative to Zendesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is Gorgias GDPR compliant?
Yes, Gorgias is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does Gorgias cost?
Gorgias offers paid pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with Gorgias?
Gorgias stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Zendesk
Ready to make the switch to Gorgias?
Take control of your data privacy by switching to an EU-based alternative.