Skip to main content
BuiltInEu

US-basierter Dienst — Daten unterliegen der US-Gerichtsbarkeit

Help Scout logo

Help Scout Alternativen

🇺🇸US-Unternehmen

von Help Scout · Gegründet 2011

Customer support platform with shared inbox, knowledge base, live chat, and customer management for small to mid-size teams.

Beste Help Scout Alternativen

7 datenschutzorientierte, DSGVO-konforme Alternativen

Userlike logo

Userlike

🇩🇪

by Userlike UG

Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.

GDPR CompliantEU-BasedISO 27001
freemium
Gorgias logo

Gorgias

🇫🇷

by Gorgias

Gorgias is a customer service platform designed for e-commerce businesses. It consolidates customer inquiries from various channels, such as email, chat, and social media, into a single dashboard. The tool enables support teams to respond efficiently, automate repetitive tasks, and access customer data to enhance service quality.

GDPR CompliantEU-BasedSOC 2 Type II
paid
Crisp logo

Crisp

🇫🇷

by Crisp IM SARL

Crisp is a customer messaging platform designed for businesses to communicate effectively with their users. It offers real-time chat, email integration, and chatbot functionalities to streamline customer support. The platform helps teams manage conversations from multiple channels in one place, enhancing response times and user engagement.

GDPR CompliantEU-BasedEU-hosted
freemium
LiveAgent logo

LiveAgent

🇸🇰

by Quality Unit s.r.o.

LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.

GDPR CompliantEU-Based
freemium
LiveChat logo

LiveChat

🇵🇱

by LiveChat

LiveChat offers real-time customer interaction tools designed for SMBs, enhancing customer support with chat, ticketing, and analytics features. Based in Poland, it provides a user-friendly interface and integrates with popular platforms, making it easy to manage customer inquiries efficiently.

EU-Based
Tidio logo

Tidio

🇵🇱

by Tidio LLC

Tidio is a customer support tool that integrates live chat and chatbot functionalities to enhance user engagement on websites. It allows businesses to communicate with visitors in real-time, automate responses, and gather customer insights. Tidio supports various messaging platforms for seamless communication.

GDPR CompliantEU-BasedSOC 2
freemium
Trengo logo

Trengo

🇳🇱

by Trengo B.V.

Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.

GDPR CompliantEU-BasedEU-hosted
paid

Warum von Help Scout wechseln?

US CLOUD Act

US-Behörden können auf Ihre bei US-Unternehmen gespeicherten Daten zugreifen, auch wenn diese in Europa gespeichert sind.

Datenschutzbedenken

US-Unternehmen können Ihre Daten auf Weisen sammeln und verwenden, die nicht den EU-Standards entsprechen.

EU-Alternativen

EU-basierte Dienste müssen die DSGVO einhalten und bieten Ihnen stärkeren Datenschutz.

Häufig gestellte Fragen

Are there European alternatives to Help Scout?
Yes, there are several GDPR-compliant European alternatives to Help Scout. These EU-based services offer similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Why should I switch from Help Scout to an EU alternative?
Switching to an EU alternative gives you better data protection under GDPR, keeps your data in European data centers, and ensures you're not subject to US surveillance laws like the CLOUD Act. Many EU alternatives offer comparable features with stronger privacy guarantees.
Is Help Scout GDPR compliant?
As a US-based company, Help Scout may transfer and process your data in the United States. While they may have GDPR compliance measures, your data could still be subject to US laws including the CLOUD Act.
How do I migrate from Help Scout to an EU alternative?
We provide detailed migration guides to help you switch from Help Scout to European alternatives. These guides include step-by-step instructions, data export procedures, and tips for a smooth transition.

Andere Customer Support, die Sie vielleicht ersetzen möchten

Bereit, zu einer datenschutzfreundlichen Alternative zu wechseln?

SchĂĽtzen Sie Ihre Daten, indem Sie zu einem EU-basierten Dienst wechseln. Unsere Migrationsanleitungen machen den Wechsel einfach.