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US-based service — Data subject to US jurisdiction

Freshdesk logo

Freshdesk Alternatives

🇺🇸US Company

by Freshworks Inc. · Founded 2010

Cloud-based customer support software offering ticketing, automation, and self-service capabilities.

Best Freshdesk Alternatives

3 privacy-focused, GDPR-compliant alternatives

LiveAgent logo

LiveAgent

🇸🇰

by Quality Unit s.r.o.

LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.

GDPR CompliantEU-Based
freemium
Trengo logo

Trengo

🇳🇱

by Trengo B.V.

Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.

GDPR CompliantEU-BasedEU-hosted
paid
Gorgias logo

Gorgias

🇫🇷

by Gorgias

Gorgias is a customer service platform designed for e-commerce businesses. It consolidates customer inquiries from various channels, such as email, chat, and social media, into a single dashboard. The tool enables support teams to respond efficiently, automate repetitive tasks, and access customer data to enhance service quality.

GDPR CompliantEU-BasedSOC 2 Type II
paid

Why switch from Freshdesk?

US CLOUD Act

US authorities can access your data stored by US companies, even if stored in Europe.

Privacy Concerns

US companies may collect and use your data in ways not compliant with EU standards.

EU Alternatives

EU-based services must comply with GDPR, giving you stronger privacy protections.

Frequently Asked Questions

Are there European alternatives to Freshdesk?
Yes, there are several GDPR-compliant European alternatives to Freshdesk. These EU-based services offer similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Why should I switch from Freshdesk to an EU alternative?
Switching to an EU alternative gives you better data protection under GDPR, keeps your data in European data centers, and ensures you're not subject to US surveillance laws like the CLOUD Act. Many EU alternatives offer comparable features with stronger privacy guarantees.
Is Freshdesk GDPR compliant?
As a US-based company, Freshdesk may transfer and process your data in the United States. While they may have GDPR compliance measures, your data could still be subject to US laws including the CLOUD Act.
How do I migrate from Freshdesk to an EU alternative?
We provide detailed migration guides to help you switch from Freshdesk to European alternatives. These guides include step-by-step instructions, data export procedures, and tips for a smooth transition.

Other Customer Support you might want to replace

Ready to switch to a privacy-focused alternative?

Protect your data by moving to an EU-based service. Our migration guides make switching easy.