GDPR Compliance Risk
Freshdesk is a US-based service subject to the CLOUD Act. EU organizations using this service risk non-compliance with GDPR data transfer requirements.
Cloud-based customer support software offering ticketing, automation, and self-service capabilities.
Since the landmark Schrems II ruling in 2020, transferring personal data to US-based services like Freshdesk has become a significant legal risk for EU organizations. The US CLOUD Act gives American authorities the power to access data held by US companies, regardless of where that data is physically stored — even if it's in an EU data center.
While the EU-US Data Privacy Framework (DPF) adopted in 2023 provides a new legal basis for transfers, privacy experts and legal scholars have raised concerns about its long-term viability. The framework could face the same fate as its predecessors (Safe Harbor and Privacy Shield), both of which were struck down by the Court of Justice of the EU.
For organizations that want to eliminate compliance risk entirely, switching to a European-based customer support is the most straightforward solution. Below are the best GDPR-compliant alternatives to Freshdesk, all headquartered in Europe with data stored in EU data centers.
US authorities can access your data stored by Freshdesk, even if servers are located in Europe.
Non-compliant data transfers can result in fines up to 4% of annual global revenue under GDPR Article 83.
3 GDPR-compliant European alternatives available with full EU data residency.
European services with full GDPR compliance and EU data residency
by Quality Unit s.r.o.
LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.
by Trengo B.V.
Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.
by Gorgias
Gorgias is a customer service platform designed for e-commerce businesses. It consolidates customer inquiries from various channels, such as email, chat, and social media, into a single dashboard. The tool enables support teams to respond efficiently, automate repetitive tasks, and access customer data to enhance service quality.
| Service | HQ Location | GDPR Native | EU Data Centers | CLOUD Act Free | Pricing |
|---|---|---|---|---|---|
🇺🇸Freshdesk | United States | No | Partial | No | freemium |
| 🇸🇰LiveAgent | SK | Yes | Yes | Yes | freemium |
| 🇳🇱Trengo | NL | Yes | Yes | Yes | paid |
| 🇫🇷Gorgias | FR | Yes | Yes | Yes | paid |
Freshdesk is a US-based service operated by Freshworks Inc.. While it may have some GDPR compliance measures, as a US company it is subject to the CLOUD Act, which allows US authorities to access data stored by US companies regardless of where the data is physically located. This creates a fundamental conflict with GDPR requirements for data protection.
The main GDPR risks include: (1) Data transfers to the US may lack adequate protection since the Schrems II ruling invalidated Privacy Shield, (2) US authorities can demand access under the CLOUD Act, (3) Your organization may face GDPR fines up to 4% of annual revenue for non-compliant data transfers, and (4) User consent may not be sufficient to legitimize transfers given the systematic access by US authorities.
The top GDPR-compliant alternatives to Freshdesk include LiveAgent, Trengo, Gorgias. These European services store your data in EU data centers and are fully subject to GDPR protections.
Most migrations involve three steps: (1) Export your data from Freshdesk using their data export tools, (2) Create an account with your chosen EU alternative, and (3) Import your data into the new service. We provide detailed migration guides for each alternative to make the switch as smooth as possible.
Since the Schrems II ruling (2020), EU organizations face significant legal risk when using US cloud services like Freshdesk. While the EU-US Data Privacy Framework (2023) provides a new legal basis, its long-term stability is uncertain. Many EU data protection authorities recommend using EU-based alternatives to avoid compliance risks entirely.
Last updated: January 29, 2026
