Dixa
🇩🇰by Dixa ApS
Dixa is a customer support platform that brings email, chat, phone, WhatsApp and social messages into one workspace. It offers visual routing and AI assistance for handling customer requests.
paid
US-based service. Data subject to US jurisdiction
Best European Zendesk Alternatives (2026)
🇺🇸US Companyby Zendesk Inc. · Founded 2007
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
Quick answer: 6 European alternatives to Zendesk are listed, from 6 countries. 2 have a free plan. Top picks: Dixa, LiveAgent and Trengo.
| # | Product | Country | From | Pricing | Free plan | Open source | Self-host |
|---|---|---|---|---|---|---|---|
| 1 | Dixa | 🇩🇰Denmark | Not verified | Paid | Not verified | Not verified | Not verified |
| 2 | LiveAgent | 🇸🇰Slovakia | US$15 per month, billed annually | Freemium | No | No | No |
| 3 | Trengo | 🇳🇱Netherlands | €299 / month | Paid | No | No | No |
| 4 | Crisp | 🇫🇷France | $45 per month | Freemium | Yes | No | No |
| 5 | Lime Connect | 🇩🇪Germany | 105 € per month | Freemium | Yes | No | No |
| 6 | LiveChat | 🇵🇱Poland | $19 per month per person, billed annually | No | No | No |
A dash means we have not verified that attribute. Migration difficulty is shown only where the editor tested the switch.
LiveAgent is a help desk software and live chat.
Notable
- Unifies email, live chat, phone, social media, WhatsApp, Viber and knowledge base in a single dashboard
- Automatically turns messages into tickets and tracks every request
- Handles calls directly from the helpdesk and tracks every conversation
Where it falls short
- Call center & IVR is included from the Medium business plan, on top of everything in the Small plan. source
Pick LiveAgent if you want separate customer portals, each with its own design, settings and content.(our assessment)
Checked against LiveAgent's homepage, pricing page, legal notice, security page and privacy policy.
Trengo is a customer engagement platform for omnichannel communication.
Notable
- WhatsApp Business, email, social media, voice calls and live chat in one inbox shared by the team
- AI Agent (HelpMate) suggests and sends responses automatically
- Make and receive phone calls from within Trengo
Pricing: from €299 / month (pricing page)
- Boost plan supports up to 10 users and Pro plan up to 20 users; additional users can be added across all plans
- Boost plan at €349 / month includes 10 users and 500 conversations per month
Pick Trengo if you want mentions and internal comments to collaborate within a conversation thread.(our assessment)
Checked against Trengo's homepage, pricing page, legal notice, security page and about page.
Notable
- Collects inbound conversations from all channels into one collaborative inbox
- Adds a chat widget to a website or web app
- Deploys AI Agent workflows on the web chat widget, WhatsApp, Messenger, Instagram and email
Where it falls short
- Dedicated features, custom onboarding and personalized SLAs are on the Enterprise plan. source
Pricing: from $45 per month (pricing page)
- Free plan includes 2 seats
Pick Crisp if you want co-browsing sessions with people browsing your website, with screen sharing.(our assessment)
Checked against Crisp's homepage, pricing page, privacy policy and about page.
Notable
- Manages conversations across chat, email, WhatsApp and more in one shared workspace
- AI agents resolve customer requests automatically and support your team with AI-powered assistance
- Workflows automate entire processes across your systems
Where it falls short
- Live translation and video calls with screen sharing are included from the Pro plan. source
- Full API access, advanced routing and SCIM/SSO are part of the Enterprise plan. source
- Connect AI can be booked as an add-on starting from the Pro plan. source
- Is not a CRM, but integrates with CRMs including Lime CRM. source
- Does not distinguish between user types, so operators who do not engage in customer conversations also need seats. source
Pricing: from 105 € per month (pricing page)
- The plan named Free includes 1 seat, 1 channel and 200 conversations
- The Pro plan requires a minimum of 3 seats and includes 10 WhatsApp numbers
Pick Lime Connect if you want targeted WhatsApp messages for updates, reminders and newsletters.(our assessment)
Checked against Lime Connect's ai info page, homepage, pricing page, privacy policy and legal notice.
LiveChat
🇵🇱by LiveChat
Notable
- Start conversations with pre-set messages, recommend products and guide visitors to a purchase
- Handle all customer messages in the live chat app, with instant access to customer info
- 200+ integrations such as WordPress, Squarespace and Mailchimp
Pricing: from $19 per month per person, billed annually (pricing page)
Pick LiveChat if you want weekly summaries of your most frequent customer questions.(our assessment)
Checked against LiveChat's homepage, legal notice and pricing page.
Which should you choose?
- Pick Crisp if you want co-browsing sessions with people browsing your website, with screen sharing.
- Pick LiveAgent if you want separate customer portals, each with its own design, settings and content.
- Pick LiveChat if you want weekly summaries of your most frequent customer questions.
- Pick Trengo if you want mentions and internal comments to collaborate within a conversation thread.
- Pick Lime Connect if you want targeted WhatsApp messages for updates, reminders and newsletters.
Our assessment, based only on the checked statements above.
How we checked this
We checked 5 of the 6 alternatives on this page against each company's own website in September 2026. Every line in the grey panels comes from that company’s own site, and a second check tried to disprove it before we kept it. A dash in the table means we could not verify that detail. "Pick it if" lines are our own assessment, based only on those checked statements.
Why switch from Zendesk?
US CLOUD Act
US authorities can access your data stored by US companies, even if stored in Europe.
Privacy Concerns
US companies may collect and use your data in ways not compliant with EU standards.
EU Alternatives
European providers are listed by headquarters. Verify privacy, hosting, security, and legal requirements for your use case.
Frequently Asked Questions
Is there a free European alternative to Zendesk?
Yes. Crisp and Lime Connect offer a free plan, according to their own website as checked in September 2026. Free plans usually carry limits, so check what each one includes.
What do European alternatives to Zendesk cost?
Entry prices on the paid plans, as each vendor lists them on its own website (checked September 2026): Crisp from $45 per month, LiveChat from $19 per month per person, billed annually, Trengo from €299 / month and Lime Connect from 105 € per month. Plans differ in what they include, so compare limits as well as price.
Is Zendesk GDPR compliant?
As a US-based company, Zendesk may transfer and process your data in the United States. While they may have GDPR compliance measures, your data could still be subject to US laws including the CLOUD Act.
How do I migrate from Zendesk to a European alternative?
Start by exporting your data from Zendesk. Import options differ by product, so check what each alternative documents before you commit. This page shows migration difficulty only where the switch has been tested.
Other Customer Support you might want to replace
Ready to switch to a privacy-focused alternative?
Protect your data by moving to an EU-based service. Our migration guides make switching easy.