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US-based service. Data subject to US jurisdiction

Help Scout logo

Best European Help Scout Alternatives (2026)

🇺🇸US Company

by Help Scout · Founded 2011

Customer support platform with shared inbox, knowledge base, live chat, and customer management for small to mid-size teams.

Best Help Scout Alternatives

7 privacy-focused, GDPR-compliant alternatives

Curated by Sidney van den Boogaard, Founder of BuiltInEu · Updated

Userlike logo

Userlike

🇩🇪

by Userlike UG

Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.

GDPR CompliantEU-BasedISO 27001
freemium
Gorgias logo

Gorgias

🇫🇷

by Gorgias

Gorgias is a customer service platform designed for e-commerce businesses. It consolidates customer inquiries from various channels, such as email, chat, and social media, into a single dashboard. The tool enables support teams to respond efficiently, automate repetitive tasks, and access customer data to enhance service quality.

GDPR CompliantEU-BasedSOC 2 Type II
paid
Crisp logo

Crisp

🇫🇷

by Crisp IM SARL

Crisp is a customer messaging platform designed for businesses to communicate effectively with their users. It offers real-time chat, email integration, and chatbot functionalities to streamline customer support. The platform helps teams manage conversations from multiple channels in one place, enhancing response times and user engagement.

GDPR CompliantEU-BasedEU-hosted
freemium
LiveAgent logo

LiveAgent

🇸🇰

by Quality Unit s.r.o.

LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.

GDPR CompliantEU-Based
freemium
LiveChat logo

LiveChat

🇵🇱

by LiveChat

LiveChat offers real-time customer interaction tools designed for SMBs, enhancing customer support with chat, ticketing, and analytics features. Based in Poland, it provides a user-friendly interface and integrates with popular platforms, making it easy to manage customer inquiries efficiently.

EU-Based
Tidio logo

Tidio

🇵🇱

by Tidio LLC

Tidio is a customer support tool that integrates live chat and chatbot functionalities to enhance user engagement on websites. It allows businesses to communicate with visitors in real-time, automate responses, and gather customer insights. Tidio supports various messaging platforms for seamless communication.

GDPR CompliantEU-BasedSOC 2
freemium
Trengo logo

Trengo

🇳🇱

by Trengo B.V.

Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.

GDPR CompliantEU-BasedEU-hosted
paid

Why switch from Help Scout?

US CLOUD Act

US authorities can access your data stored by US companies, even if stored in Europe.

Privacy Concerns

US companies may collect and use your data in ways not compliant with EU standards.

EU Alternatives

European providers are listed by headquarters. Verify privacy, hosting, security, and legal requirements for your use case.

Frequently Asked Questions

Are there European alternatives to Help Scout?
Yes, there are European alternatives to Help Scout. Headquarters, hosting, encryption, and compliance are separate facts, so compare features and verify each provider's current privacy, security, and hosting documentation.
Why should I switch from Help Scout to an EU alternative?
A European provider can support procurement or data-sovereignty goals, but it does not automatically guarantee European hosting, encryption, GDPR compliance, or immunity from foreign law. Verify the provider's policies and seek legal advice where required.
Is Help Scout GDPR compliant?
As a US-based company, Help Scout may transfer and process your data in the United States. While they may have GDPR compliance measures, your data could still be subject to US laws including the CLOUD Act.
How do I migrate from Help Scout to an EU alternative?
We provide detailed migration guides to help you switch from Help Scout to European alternatives. These guides include step-by-step instructions, data export procedures, and tips for a smooth transition.

Other Customer Support you might want to replace

Ready to switch to a privacy-focused alternative?

Protect your data by moving to an EU-based service. Our migration guides make switching easy.