US-based service. Data subject to US jurisdiction
by Freshworks Inc. · Founded 2010
Cloud-based customer support software offering ticketing, automation, and self-service capabilities.
Quick answer: 6 European alternatives to Freshdesk are listed, from 6 countries. 2 have a free plan. Top picks: LiveAgent, Dixa and Trengo.
| # | Product | Country | From | Pricing | Free plan | Open source | Self-host |
|---|---|---|---|---|---|---|---|
| 1 | LiveAgent | 🇸🇰Slovakia | US$15 per month, billed annually | Freemium | No | No | No |
| 2 | Dixa | 🇩🇰Denmark | Not verified | Paid | Not verified | Not verified | Not verified |
| 3 | Trengo | 🇳🇱Netherlands | €299 per month, billed annually | Paid | No | No | No |
| 4 | Crisp | 🇫🇷France | US$45 per month | Freemium | Yes | No | No |
| 5 | Lime Connect | 🇩🇪Germany | €105 per month | Freemium | Yes | No | No |
| 6 | LiveChat | 🇵🇱Poland | US$19 per month, billed annually | No | No | No |
A dash means we have not verified that attribute. Migration difficulty is shown only where the editor tested the switch.
by Quality Unit s.r.o.
LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.
by Dixa ApS
Dixa is a customer support platform that brings email, chat, phone, WhatsApp and social messages into one workspace. It offers visual routing and AI assistance for handling customer requests.
by Trengo B.V.
Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.
by Crisp IM SARL
Crisp is a customer messaging platform designed for businesses to communicate effectively with their users. It offers real-time chat, email integration, and chatbot functionalities to streamline customer support. The platform helps teams manage conversations from multiple channels in one place, enhancing response times and user engagement.
by Userlike UG
Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.
by LiveChat
LiveChat offers real-time customer interaction tools designed for SMBs, enhancing customer support with chat, ticketing, and analytics features. Based in Poland, it provides a user-friendly interface and integrates with popular platforms, making it easy to manage customer inquiries efficiently.
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